Terms & Policies
Classes: Lateness and cancellation policy
For any pre-booked classes, you must sign in at the front desk at least 5 minutes before class.
Your place will be released and given to someone else 5 minutes before class starts if there is a queue of clients waiting to attend this class.
If you arrive late and your place has been given to another client, we will ask you to join the queue. If the class is oversubscribed and we cannot let you in, we will not charge you, and your credit (eg. £10 drop-in, or class pass unit) will be returned to your Samudra Yoga account.
Cancellation and No Shows:
If you cannot make it to a class, you need to cancel (online, by email, or over phone) no later than 1 hour before the start of the class and any credit used to pay for this class will be returned to your Samudra Yoga account. If you cancel less than 1 hour before class, this is a late cancellation. Credit will not be returned for late cancellations or no-shows.
Please note that your booking will block a place until it is officially cancelled. At busy times, fully-booked classes with waiting lists discourage people from dropping in when in fact we can accommodate them. Therefore, we reserve the right to remove pre-booking privileges to anyone with a history of repeated no-shows or late cancellations.
Members and Introductory Offer clients cancellation and No Show policy:
You will lose pre-booking privileges for a month after 5 late cancellations or no shows.
Courses and Workshops: cancellation policy
Clients can cancel any booking for a course or a workshop with 7 or more days’ notice and receive a full refund. If the cancellation is within seven days, clients will be offered a credit or a transfer to another course or workshop. However a £5 administration fee will be charged. Once the course or workshop has started there is no refund or transfer.
We reserve the right to cancel a course or workshop if necessary. Any client who has booked a place will be given a full refund.
Unlimited Membership allows you to attend as many drop in classes as you like. Courses and workshops are not included. This membership is non transferable, in other words you cannot share it with another person
• Three month minimum commitment
• Two freezes / holds per year for a minimum of 7 days, maximum of 3 months
• 14 day written notice to cancel or freeze membership
• 3 guest passes upon signing up. These passes have no expiry date but are removed from your account if the membership is cancelled
• Payment by direct debit from a bank account only
• The direct debit runs every month of the year, including a number of days on which Samudra Yoga is closed over Christmas. This year, these are 24th December through to 1st January inclusive
No refunds will be given on class passes once purchased. All class passes have an expiry date, and cannot be extended or suspended except in exceptional circumstances. Class passes are assigned to individual clients and cannot be shared between clients.
Both the 3, 5 and the 10 session class passes are valid for any drop in class for 6 months